Unable to log in to Serverless

I’m developing a Serverless app project in the following environment.
Initially, I could manage to deployed it by macOS, but since my Mac broke down, I try it on Windows PC.

  • Windows10 version 1909
  • Node.js 14.7.0 (with nvm-windows)
  • serverless 1.75.1

First, I need to login to Serverless, so I ran the following command:

> sls login

Serverless: Logging you in via your default browser...
If your browser does not open automatically, please open it & open the URL below to log in:

https://serverlessinc.auth0.com/authorize?audience=https%3A%2F%2Fserverlessinc.auth0.com%2Fuserinfo&response_type=code&client_id=YAHOG8papb1tkrLttNVoVOSs4YLOjrNj&redirect_uri=https%3A%2F%2Fdashboard.serverless.com%2Fcallback%3FtransactionId%3Dn42MEoYoVEHn22ym0Thcv&scope=openid%20email_verified%20email%20profile%20name%20offline_access

I succeeded logged in by navigating to the above URL provided and sending your email address and password. However, I couldn’t see the dashboard or the list of projects I should have created in the past and got to a page like a screenshot below:

Click the next button and move to the screen for entering the user name. If I use the username you used here, I’ll not be able to proceed with the following message.

An org with this name already exists. Please chose another one. - Please contact support and provide this identifier to reference this issue - 0WKW2H33ZLN2

I can not help it, so when I specify a non-existent user name, I get the following message and can not proceed.

This email address (krone@kit.black) is already in use. If you already registered an account, sign in again using the sign-in detais. - Please contact support and provide this identifier to reference this issue - 0WB4ZF8J3Y7Y

It’s bizarre, I opened the browser’s inspector and checked the XHR, and I could confirm the following some responses at the same time on the above state.

GET: https://api.serverless.com/core/me

{"errorMessage":"You have not registered a user account. - Please contact support and provide this identifier to reference this issue - 0W5QZR2NJKPS"}
POST: https://api.serverless.com/core/tenants
PAYLOAD: {"ownerUserName":"krone","title":"krone","tenantName":"krone"}

{"errorMessage":"An org with this name already exists. Please choose another one. - Please contact support and provide this identifier to reference this issue - 0WB5HFYQKSZ8"}
GET: https://api.serverless.com/core/users/meta

{"errorMessage":"You have not registered a user account. - Please contact support and provide this identifier to reference this issue - 0WYMRGB52HB5"}

I also guessed that I made a mistake in the log in password. And so deliberately tried to enter a different password, but this is irrelevant because I could not log in and instead get the response below.

https://serverlessinc.auth0.com/usernamepassword/login

{"name":"ValidationError","code":"invalid_user_password","description":"Wrong email or password.","statusCode":400}

Is there anything else I can do? Or do you have any good ideas?

Hi there. Can you try to logout and log back in. I have just adjsuted a setting on your account and you should be able to log in now

1 Like

Awesome! I succeeded that login to serverless.
Thank you.