# Unable to log in to Serverless

**URL:** <https://forum.serverless.com/t/unable-to-log-in-to-serverless/12185>\
**Category:** Serverless Framework\
**Created:** [August 4, 2020, 2:29pm UTC](https://forum.serverless.com/t/unable-to-log-in-to-serverless/12185 "2020-08-04T14:29:49Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![kurone-kito](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.serverless.com/kurone-kito/32/4459_2.png) [@kurone-kito](https://forum.serverless.com/u/kurone-kito)\
**Post date:** [August 4, 2020, 2:29pm UTC](https://forum.serverless.com/t/unable-to-log-in-to-serverless/12185/1 "2020-08-04T14:29:49Z")

</div>

I’m developing a Serverless app project in the following environment.  
Initially, I could manage to deployed it by macOS, but since my Mac broke down, I try it on Windows PC.

- Windows10 version 1909
- Node.js 14.7.0 (with nvm-windows)
- serverless 1.75.1

First, I need to login to Serverless, so I ran the following command:

```nohighlight
> sls login

Serverless: Logging you in via your default browser...
If your browser does not open automatically, please open it & open the URL below to log in:

https://serverlessinc.auth0.com/authorize?audience=https%3A%2F%2Fserverlessinc.auth0.com%2Fuserinfo&response_type=code&client_id=YAHOG8papb1tkrLttNVoVOSs4YLOjrNj&redirect_uri=https%3A%2F%2Fdashboard.serverless.com%2Fcallback%3FtransactionId%3Dn42MEoYoVEHn22ym0Thcv&scope=openid%20email_verified%20email%20profile%20name%20offline_access

```

I succeeded logged in by navigating to the above URL provided and sending your email address and password. However, I couldn’t see the dashboard or the list of projects I should have created in the past and got to a page like a screenshot below:

 ![sls-login](https://canada1.discourse-cdn.com/flex036/uploads/serverless/original/2X/f/f4e5a1147bf4e7edbdcad38084447393953c7c55.png)

Click the next button and move to the screen for entering the user name. If I use the username you used here, I’ll not be able to proceed with the following message.

```nohighlight
An org with this name already exists. Please chose another one. - Please contact support and provide this identifier to reference this issue - 0WKW2H33ZLN2

```

I can not help it, so when I specify a non-existent user name, I get the following message and can not proceed.

```nohighlight
This email address (krone@kit.black) is already in use. If you already registered an account, sign in again using the sign-in detais. - Please contact support and provide this identifier to reference this issue - 0WB4ZF8J3Y7Y

```

It’s bizarre, I opened the browser’s inspector and checked the XHR, and I could confirm the following some responses at the same time on the above state.

```nohighlight
GET: https://api.serverless.com/core/me

{"errorMessage":"You have not registered a user account. - Please contact support and provide this identifier to reference this issue - 0W5QZR2NJKPS"}

```

```nohighlight
POST: https://api.serverless.com/core/tenants
PAYLOAD: {"ownerUserName":"krone","title":"krone","tenantName":"krone"}

{"errorMessage":"An org with this name already exists. Please choose another one. - Please contact support and provide this identifier to reference this issue - 0WB5HFYQKSZ8"}

```

```nohighlight
GET: https://api.serverless.com/core/users/meta

{"errorMessage":"You have not registered a user account. - Please contact support and provide this identifier to reference this issue - 0WYMRGB52HB5"}

```

I also guessed that I made a mistake in the log in password. And so deliberately tried to enter a different password, but this is irrelevant because I could not log in and instead get the response below.

```nohighlight
https://serverlessinc.auth0.com/usernamepassword/login

{"name":"ValidationError","code":"invalid_user_password","description":"Wrong email or password.","statusCode":400}

```

Is there anything else I can do? Or do you have any good ideas?

---

<div class="post-metadata">

**Author:** ![garethmcc](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.serverless.com/garethmcc/32/2276_2.png) [@garethmcc](https://forum.serverless.com/u/garethmcc)\
**Post date:** [August 5, 2020, 9:28am UTC](https://forum.serverless.com/t/unable-to-log-in-to-serverless/12185/2 "2020-08-05T09:28:39Z")

</div>

> [@kurone-kito](#):
>
> `krone@kit.black`

Hi there. Can you try to logout and log back in. I have just adjsuted a setting on your account and you should be able to log in now

---

<div class="post-metadata">

**Author:** ![kurone-kito](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.serverless.com/kurone-kito/32/4459_2.png) [@kurone-kito](https://forum.serverless.com/u/kurone-kito)\
**Post date:** [August 5, 2020, 11:01am UTC](https://forum.serverless.com/t/unable-to-log-in-to-serverless/12185/3 "2020-08-05T11:01:25Z")

</div>

Awesome! I succeeded that login to serverless.  
Thank you.