# Unable to log in (register user account?)

**URL:** <https://forum.serverless.com/t/unable-to-log-in-register-user-account/14802>\
**Category:** Serverless Framework\
**Created:** [April 20, 2021, 3:52pm UTC](https://forum.serverless.com/t/unable-to-log-in-register-user-account/14802 "2021-04-20T15:52:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![RobertGardner](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.serverless.com/robertgardner/32/5594_2.png) [@RobertGardner](https://forum.serverless.com/u/RobertGardner)\
**Post date:** [April 20, 2021, 3:53pm UTC](https://forum.serverless.com/t/unable-to-log-in-register-user-account/14802/1 "2021-04-20T15:53:00Z")

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Issue: VWG35L3ZNNFL

I’ve been using Serverless for over a year but now am unable to log in. I log in with my email and password, then I’m asked to provide a username. If I use the username in my .serverlessrc file I get “Username taken”. If I use a different one, I get “Something went wrong. Try a different username”.

When I run sls from the command line it says “Error: You have not registered a user account. - Please contact support and provide this identifier to reference this issue - VWG35L3ZNNFL”

I am unable to deploy! I hope this can be resolved quickly. Thanks!

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**Author:** ![beenmeckel](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@beenmeckel](https://forum.serverless.com/u/beenmeckel)\
**Post date:** [May 9, 2021, 10:35pm UTC](https://forum.serverless.com/t/unable-to-log-in-register-user-account/14802/2 "2021-05-09T22:35:10Z")

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I am currently typing this on my phone, because I haven’t been able to login to my reddit account via Google Chrome or Safari. I’m not sure why, but whenever I press the “login” or “create new account” buttons nothing happens. It doesn’t matter what I type in, and there is no error message. I just click and there is no response from the page, can someone help me figure this [Showbox](https://showbox.bio/) [jiofi.local.html](https://jfi.uno/jiofilocalhtml) [tplinklogin](https://adminlogin.co/tplinklogin/) out?

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**Author:** ![ashish-xooa](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.serverless.com/ashish-xooa/32/7026_2.png) [@ashish-xooa](https://forum.serverless.com/u/ashish-xooa)\
**Post date:** [October 10, 2022, 2:46pm UTC](https://forum.serverless.com/t/unable-to-log-in-register-user-account/14802/3 "2022-10-10T14:46:02Z")

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I am getting

You have not registered a user account. - Please contact support and provide this identifier to reference this issue - CYR3851ZMJJP

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**Author:** ![jdaniels](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jdaniels](https://forum.serverless.com/u/jdaniels)\
**Post date:** [November 9, 2022, 6:30am UTC](https://forum.serverless.com/t/unable-to-log-in-register-user-account/14802/4 "2022-11-09T06:30:52Z")

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I spoke to support and the suggest running the command `serverless login`. This fixed it for me.